Connect with us

Hi, what are you looking for?

Economy

[B-SIDE Podcast] Intentional communication, career progression

Follow us on Spotify BusinessWorld B-Side

Alorica, a provider of customer management outsourcing solutions, has a young workforce: 30% are from Gen Z, and around 61% are millennials. “Freedom of thought is very important for them,” said Irene L. Tan, vice-president for learning and development at Alorica Philippines, Inc., who added that the company has benefited from the “brilliant ideas” originating from these generational cohorts. In this episode of B-Side, she tells BusinessWorld reporter Patricia B. Mirasol how intentional communication and creating a culture of care are key to retaining young talent when most of them are working from home because of the pandemic.

TAKEAWAYS

To keep young employees engaged, have a clear message. Embrace social.

Intentional communication — clear and purposeful messaging that accounts for the feelings of the receiver — is vital since 60% of Alorica’s Philippine workforce have been working from home since the pandemic struck.

“We repackaged our whole training program so it fits the virtual setting. We focused on how [frontline leaders] coach or problem solve virtually.”

Alorica produces videos, infographics, and micro-learning content to keep its young employees engaged. Its learning academy offers courses that support career pathing, leadership development, and life skills. Among these are “Til Debt Do Us Part” (a personal finance course) and “Before You Click Send” (a digital communications course). Self-paced materials have proven popular in the academy because of the greater control it allows. 

“It’s very important for our young workforce to make sure we have the social media aspect with features they enjoy that we can bring in a controlled environment,” she said, adding that both Gen Zs and millennials have a learning orientation that is very digital and process information in bite-sized pieces. 

Personal attitude dictates the pace of career growth… 

Self-motivation and the willingness to learn will allow employees to advance. “The opportunities are there,” she said. “It’s up to you how you will grab and learn from every opportunity. It all begins with how you challenge yourself.” 

Added Ms. Tan: “We promote 8090% of folks from within so we need to have a very strong bench training for leaders.” 

…and so does adaptability.

One’s degree should not limit one’s career path, as the skills and knowledge learned can be adapted to other fields and functions. “You can grow laterally in an organization,” said Ms. Tan. “Adaptability is one of the special traits we look for.” 

Recorded remotely on May 14. Produced by Paolo L. Lopez, and Sam L. Marcelo.

Follow us on Spotify BusinessWorld B-Side

Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Get the daily email that makes reading the news actually enjoyable. Stay informed and entertained, for free.
Your information is secure and your privacy is protected. By opting in you agree to receive emails from us and our affiliates. Remember that you can opt-out any time, we hate spam too!

Latest

Investing

About 10% of Poundland products are no longer priced at £1, the discount retailer has said. Poundland moved away from pricing everything at £1...

Investing

The BT-owned mobile operator EE is to start charging UK customers to use their phones in Europe, having previously said it had no plans...

Investing

Government plans to restrict junk food advertising on television and online have been criticised by campaigners who say they contain too many exemptions to...

Investing

Deliveroo scored a fresh victory in the legal fight for its riders to be recognised as self-employed yesterday when the Court of Appeal ruled...

Investing

Foreign holidays in the Balearic islands, Malta and Madeira were given the go-ahead last night despite threats from the European Union to close the...

Economy

StackLeague is the country’s 1st year-round competitive programming league launched last March 16 and now with over 3,000 programmers in the league. This pioneering...

You May Also Like

Investing

Having a good Instagram marketing agency to back up your Instagram account is an absolute must going into the new year. With competition stronger...

Investing

As a traditionally rigid insurance industry becomes bogged down by antiquated processes and operations, a handful of industry leaders are seeking to shake things...

Economy

US President Joseph R. Biden, Jr., will rely on ally countries to supply the bulk of the metals needed to build electric vehicles and focus on...

Economy

THE Securities and Exchange Commission (SEC) has warned the public from investing or to stop any investment in a group named Maxxprofit Computer Trading...

Disclaimer: SmartRetirementReport.com, its managers, its employees, and assigns (collectively "The Company") do not make any guarantee or warranty about what is advertised above. Information provided by this website is for research purposes only and should not be considered as personalized financial advice. The Company is not affiliated with, nor does it receive compensation from, any specific security. The Company is not registered or licensed by any governing body in any jurisdiction to give investing advice or provide investment recommendation. Any investments recommended here should be taken into consideration only after consulting with your investment advisor and after reviewing the prospectus or financial statements of the company.

Copyright © 2021 SmartRetirementReport. All Rights Reserved.

Get the daily email that makes reading the news actually enjoyable. Stay informed and entertained, for free.



Your information is secure and your privacy is protected. By opting in you agree to receive emails from us and our affiliates. Remember that you can opt-out any time, we hate spam too!