Connect with us

Hi, what are you looking for?

Economy

UnionBank acclaimed by Frost & Sullivan for Superior Customer Experience and Digitized Solutions in Asia-Pacific

The only PH organization among the awardees

Based on recent analysis of the Philippines customer experience solutions in the banking industry, Frost & Sullivan recognized UnionBank of the Philippines (UnionBank) with the 2020 Philippines Excellence in Customer Experience in ATM Ambience Experience and in Online Customer Experience. In a statement, Frost & Sullivan said that UnionBank has stayed ahead of the demand curve by offering the best-in-class, personalized customer experience with robust 24/7 services.

The awards were given to UnionBank for its utilization of various emerging technologies in order to provide relevant digital solutions and create meaningful experiences for its customers. This not only enabled the Bank to raise the bar for the country’s banking industry, but it also proved that the Bank is able to compete with the best of the best internationally.

“UnionBank has ramped up its digitalization efforts in the past few years. A customizable system, self-service options, and personified robot assistant are among the digital options available to customers, half of whom now transact digitally,” said Edurra Talib Senior Research Analyst at Frost & Sullivan. “The bank also became the first in the Philippines to launch the smart branch leveraging 5G technology for seamless connectivity with Internet of Things (IoT)-enabled services.”

UnionBankChief Customer Experience and Chief Digital Channel Officer Ana A. Delgado thanked Frost & Sullivan, “for recognizing the progress the Bank has made in delivering superior customer experiences across the different touchpoints it interacts with its clients on.”

“Our teams have worked hard to make digital and self-service banking accessible to millions of Filipinos especially amidst this pandemic where we have been able to service our clientswith little to no disruption, as well as onboard hundreds of thousands more so they can continue to bank safely from their homes.  We are proud to be recipients of these prestigious awards and I accept this on behalf of the great teams at UnionBank. May this inspire us to always do more and deliver better experiences to our customers,” concluded Delgado.

This award is presented to the banks that demonstrate outstanding performance for branch, specifically ATM ambience and online experience. UnionBank has used the customer experience framework of process, space, and people in its digitization process, bridging offline with online to deliver a seamless customer experience.

Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.

 

Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Get the daily email that makes reading the news actually enjoyable. Stay informed and entertained, for free.
Your information is secure and your privacy is protected. By opting in you agree to receive emails from us. Remember that you can opt-out any time, we hate spam too!

Latest

Investing

The number of businesses going bust in England and Wales jumped last month to its highest level since the start of the pandemic, as...

Economy

Co-engineered with ZEISS, new vivo X70 highlights state-of-the-art mobile photography technology Global brand vivo remains top of mind when one thinks of premium imaging...

Investing

Half of the UK’s working mothers do not get the flexibility they ask for, while those that do work flexibly face discrimination, according to...

Economy

By Jenina P. Ibañez, Reporter   Money sent home by overseas Filipino workers (OFWs) increased for the seventh straight month as more host economies with...

Economy

The Bureau of Internal Revenue (BIR) clarified that only medicines and medical devices for the treatment of coronavirus disease 2019 (COVID-19) included in an updated government list...

Economy

Typhoon Kompasu has resulted in the worst container shipping traffic jam in months, one that now stretches throughout Southeast Asia and may take weeks to unravel. ...

You May Also Like

Investing

Having a good Instagram marketing agency to back up your Instagram account is an absolute must going into the new year. With competition stronger...

Economy

Ivermectin, an existing drug against parasites including head lice, has had a checkered history when it comes to treating COVID-19. The bulk of studies...

Investing

As a traditionally rigid insurance industry becomes bogged down by antiquated processes and operations, a handful of industry leaders are seeking to shake things...

Economy

US President Joseph R. Biden, Jr., will rely on ally countries to supply the bulk of the metals needed to build electric vehicles and focus on...

Disclaimer: SmartRetirementReport.com, its managers, its employees, and assigns (collectively "The Company") do not make any guarantee or warranty about what is advertised above. Information provided by this website is for research purposes only and should not be considered as personalized financial advice. The Company is not affiliated with, nor does it receive compensation from, any specific security. The Company is not registered or licensed by any governing body in any jurisdiction to give investing advice or provide investment recommendation. Any investments recommended here should be taken into consideration only after consulting with your investment advisor and after reviewing the prospectus or financial statements of the company.

Copyright © 2021 SmartRetirementReport. All Rights Reserved.

Get the daily email that makes reading the news actually enjoyable. Stay informed and entertained, for free.



Your information is secure and your privacy is protected. By opting in you agree to receive emails from us. Remember that you can opt-out any time, we hate spam too!