Connect with us

Hi, what are you looking for?


Supermarket websites feel the strain of new lockdown

Tesco delivery

Supermarkets’ online shopping operations came under strain as customers rushed to book deliveries ahead of the new coronavirus lockdown.

Within a couple of hours of Prime Minister Boris Johnson’s speech to the nation on Monday, shoppers reported problems with Sainsbury’s and Tesco.

Sainsbury’s grocery app went down for a time, and soon after the announcement, 5,311 Ocado shoppers were in a queue.

The surge in demand echoes consumers’ reaction at the start of the pandemic.

After the first lockdown in March, supermarkets reported panic buying and a rush to book online delivery slots despite grocers insisting there would be no shortages if consumers shopped sensibly.

Shoppers used social media to vent their frustration on Monday, with Twitter user Auld Bryan saying: “Ocado have already introduced their virtual queue process on their app. It’s March 2020 all over again.”

Another tweet, by Karl Dyson, said of Ocado: “You’d think ~10 months in to this, they’d have worked on scalable infrastructure for the website?”

There were also reports of people having problems with the Tesco app and website, including when trying to check out and complete payment.

However, a spokesman for Britain’s biggest supermarket said on Monday evening that there had been no reports from Tesco’s technical department of any website problems.

The supermarket had increased the number of slots available for online delivery before the latest lockdown measures.

An email from Tesco UK boss Jason Tarry already sent to customers said: “Since March, we have more than doubled home delivery and Click+Collect slots to 1.5 million a week, with over 760,000 vulnerable customers registered with us who are eligible for priority slots.”

Complaints about the Sainsbury’s app continued long after the prime minister’s announcement.

Twitter user Francesca Balgobind wrote: “What’s happening with the Sainsbury’s shopping app tonight? Website is down too?”

Another social media user, Matt, said simply some 40 minutes after Mr Johnson had finished speaking: “Sainsbury’s app and website down”.

A spokeswoman for the supermarket said on Monday evening that it would investigate the issue and may have more details on Tuesday.

Morrisons also reported a jump in the number of shoppers using its website after the announcement.

However, despite the longer waiting queues, the grocer said it continued to have “good slot availability” for home deliveries.

Throughout the pandemic, supermarkets have urged people to shop normally.

Before Christmas, in the run-up to the end of the Brexit transition period, some grocers reported temporary shortages of fresh goods due to congestion at UK shipping ports.

Read more:
Supermarket websites feel the strain of new lockdown

Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Get the daily email that makes reading the news actually enjoyable. Stay informed and entertained, for free.
Your information is secure and your privacy is protected. By opting in you agree to receive emails from us. Remember that you can opt-out any time, we hate spam too!



THE INTERNATIONAL Monetary Fund (IMF) said macroeconomic policy support and reforms may help diminish the pandemic’s scarring effect on the Philippine economy. “Some economic...


The country’s retirement income system is based on a small basic pension and an earnings-related Social Security System. — PHILIPPINE STAR/ MICHAEL VARCAS THE...


Global oil prices have spiked in recent weeks due to lack of supply and strong demand as more countries reopened. — PHILIPPINE STAR/ MICHAEL...


A Filipino uses a mobile phone in Parañaque, Aug. 7, 2018. — REUTERS/ERIK DE CASTRO DIGITAL TRANSFORMATION is estimated to create up to P5...


By Angelica Y. Yang, Reporter SN Aboitiz Power (SNAP) said the global health emergency had pushed back the timeline of its planned Alimit hydropower...


AYALA-LED AC Energy Corp. is moving to fully acquire ownership of renewable energy (RE) platform UPCAC Renewables Australia, after announcing that its management has...

You May Also Like


Having a good Instagram marketing agency to back up your Instagram account is an absolute must going into the new year. With competition stronger...


Ivermectin, an existing drug against parasites including head lice, has had a checkered history when it comes to treating COVID-19. The bulk of studies...


As a traditionally rigid insurance industry becomes bogged down by antiquated processes and operations, a handful of industry leaders are seeking to shake things...


Pfizer Inc on Wednesday raised its 2021 sales forecast for its COVID-19 vaccine by 29% to $33.5 billion, and said it believes people will...

Disclaimer:, its managers, its employees, and assigns (collectively "The Company") do not make any guarantee or warranty about what is advertised above. Information provided by this website is for research purposes only and should not be considered as personalized financial advice. The Company is not affiliated with, nor does it receive compensation from, any specific security. The Company is not registered or licensed by any governing body in any jurisdiction to give investing advice or provide investment recommendation. Any investments recommended here should be taken into consideration only after consulting with your investment advisor and after reviewing the prospectus or financial statements of the company.

Copyright © 2021 SmartRetirementReport. All Rights Reserved.

Get the daily email that makes reading the news actually enjoyable. Stay informed and entertained, for free.

Your information is secure and your privacy is protected. By opting in you agree to receive emails from us. Remember that you can opt-out any time, we hate spam too!