Connect with us

Hi, what are you looking for?

Investing

Parcel delivery complaints treble amid UK’s Covid online shopping boom

parcel delivery

Complaints about parcels deliveries to Citizens Advice have trebled since coronavirus hit, as shoppers turned to online orders.

Ahead of the busiest period of the year for home deliveries, the charity is reminding consumers that it is the seller’s responsibility to deliver the items to the buyer’s door, and consumers are entitled to a refund if its service fails.

The various restrictions on shopping that have been in place since March have led to a surge in online shopping. Figures from the Office for National Statistics show that in May, online accounted for 33% of retail sales, compared with 19% a year earlier.

As shops reopened over the summer the proportion fell, but with a new lockdown in place in England, May’s figure could be beaten.

Citizens Advice said its consumer service had received three times as many calls about delivery issues since March compared with the same period last year. Its webpage on parcel delivery rights has been getting twice as many hits this year compared with 2019.

Its report chimes with the Guardian’s own postbag which has similarly recorded a big jump in complaints about parcels being delivered to the wrong address, and the stores wrongly refusing to refund the customer.

One woman who got in touch with the charity for help said that she has had “nothing but trouble with couriers”.

Sandra, 77, has been shielding due to her age and has become reliant on deliveries for gifts on family occasions.

“The parcel companies have delivered so many damaged packages. I’ve had items say they have arrived when they have not, so I’m left chasing people which is extremely difficult as most companies do not answer their telephone,” she said.

“The parcels I have ordered are really important to me as they are for my loved ones. So when they do not arrive or turn up completely smashed it’s absolutely heartbreaking. I’ve completely lost faith in the process.”

Alistair Cromwell, acting chief executive of Citizens Advice, said: “It’s not right that the number of people having issues with parcels is so high. With Christmas and Black Friday on the horizon, it’s important to remember that it’s the seller’s responsibility – not yours or the courier’s – to make sure the item gets to you.”

Read more:
Parcel delivery complaints treble amid UK’s Covid online shopping boom

Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Get the daily email that makes reading the news actually enjoyable. Stay informed and entertained, for free.
Your information is secure and your privacy is protected. By opting in you agree to receive emails from us. Remember that you can opt-out any time, we hate spam too!

Latest

Economy

By Luisa Maria Jacinta C. Jocson, Reporter FACTORY ACTIVITY in the Philippines expanded for a tenth month in a row in November, although jobs...

Economy

Passengers wait inside the Ninoy Aquino International Airport Terminal 3 in Pasay City, Oct. 29. The growth in remittances is expected to slow next...

Economy

By Revin Mikhael D. Ochave, Reporter THE JOINT Foreign Chambers of the Philippines (JFC) is now targeting to generate $128 billion in foreign direct...

Economy

LOCAL GOVERNMENT units (LGUs) should be given more time for the smooth transition of devolved functions from the National Government (NG) agencies, according to...

Economy

IN separate advisories, the Securities and Exchange Commission (SEC) has warned the public not to invest in CashBaka, Hero Mining International Group, and BitBankUps.com...

Economy

D.M. CONSUNJI, Inc.’s (DMCI) order book declined by 8.1% to P45.3 billion for the past three quarters from P49.3 billion in the same period...

You May Also Like

Investing

The minute that any question pops into your head, you can simply ask Google. No longer do we have to pour over books and...

Investing

Having a good Instagram marketing agency to back up your Instagram account is an absolute must going into the new year. With competition stronger...

Investing

Browsing history makes referring to sites and pages you’ve visited in the past seamless. It’ll help you recall what page you checked out on...

Investing

Insomnia is the most common sleep disorder in the global population. Therefore, it is a problem that many people suffer or have suffered throughout...

Disclaimer: SmartRetirementReport.com, its managers, its employees, and assigns (collectively "The Company") do not make any guarantee or warranty about what is advertised above. Information provided by this website is for research purposes only and should not be considered as personalized financial advice. The Company is not affiliated with, nor does it receive compensation from, any specific security. The Company is not registered or licensed by any governing body in any jurisdiction to give investing advice or provide investment recommendation. Any investments recommended here should be taken into consideration only after consulting with your investment advisor and after reviewing the prospectus or financial statements of the company.

Copyright © 2021 SmartRetirementReport. All Rights Reserved.