Connect with us

Hi, what are you looking for?

Economy

PLDT, Smart to deal with users’ concerns via ‘virtual meeting’

PLDT, Inc. and its wireless arm Smart Communications, Inc. are launching a virtual meeting service for their customers to accommodate their queries or concerns, as the public health crisis continues.

“Beginning on November 16, 2020, Smart subscribers can visit stay.smart” to book a virtual appointment with their preferred retail outlet,” PLDT and Smart said in a joint statement at the weekend.

PLDT customers can visit pldthome.com to schedule a virtual appointment, they added.

The telcos also said their customers will receive an MS Teams meeting link via their e-mails, which they can open on their browsers or through the MS Teams app.

Both PLDT and Smart are also launching a booking service for in-store visits, especially for concerns or services that require a personal appearance.

“This would allow them and an assigned PLDT-Smart store frontliner to meet safely in the store premises, following strict health guidelines set by the government and the company,” the companies said.

PLDT and Smart said further they would make available their online appointment service on their official social media pages.

Alex O. Caeg, senior vice president and head of consumer sales group at PLDT and Smart, said: “With this online booking system, we hope to give them a more convenient experience whenever they need to do business with our stores nationwide. We would also like to encourage them to shift to digital transactions in the safety of their homes, especially during a time when people should practice physical distancing in the pandemic.”

“This is part of… PLDT’s efforts to ramp up its digital services, help in the recovery of the economy, and at the same time, promote the health and safety of employees and customers as we navigate the next normal,” Mr. Caeg added.

PLDT saw its attributable net income for the third quarter surge 95% to P7.41 billion versus the P3.79 billion it generated in the same period last year.

The company attributed its growth for the quarter to the spike in customer demand for digital or online services triggered by the ongoing coronavirus pandemic.

PLDT saw a 10% increase in its total revenues to P46.49 billion. The company’s service revenues grew 9% to P44.37 billion while its non-service revenues increased 18% to P2.12 billion.

Hastings Holdings, Inc., a unit of PLDT Beneficial Trust Fund subsidiary MediaQuest Holdings, Inc., has a majority stake in BusinessWorld through the Philippine Star Group, which it controls. — Arjay L. Balinbin

Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Get the daily email that makes reading the news actually enjoyable. Stay informed and entertained, for free.
Your information is secure and your privacy is protected. By opting in you agree to receive emails from us. Remember that you can opt-out any time, we hate spam too!

Latest

Economy

By Luisa Maria Jacinta C. Jocson, Reporter FACTORY ACTIVITY in the Philippines expanded for a tenth month in a row in November, although jobs...

Economy

Passengers wait inside the Ninoy Aquino International Airport Terminal 3 in Pasay City, Oct. 29. The growth in remittances is expected to slow next...

Economy

By Revin Mikhael D. Ochave, Reporter THE JOINT Foreign Chambers of the Philippines (JFC) is now targeting to generate $128 billion in foreign direct...

Economy

LOCAL GOVERNMENT units (LGUs) should be given more time for the smooth transition of devolved functions from the National Government (NG) agencies, according to...

Economy

IN separate advisories, the Securities and Exchange Commission (SEC) has warned the public not to invest in CashBaka, Hero Mining International Group, and BitBankUps.com...

Economy

D.M. CONSUNJI, Inc.’s (DMCI) order book declined by 8.1% to P45.3 billion for the past three quarters from P49.3 billion in the same period...

You May Also Like

Investing

The minute that any question pops into your head, you can simply ask Google. No longer do we have to pour over books and...

Investing

Having a good Instagram marketing agency to back up your Instagram account is an absolute must going into the new year. With competition stronger...

Investing

Browsing history makes referring to sites and pages you’ve visited in the past seamless. It’ll help you recall what page you checked out on...

Investing

Insomnia is the most common sleep disorder in the global population. Therefore, it is a problem that many people suffer or have suffered throughout...

Disclaimer: SmartRetirementReport.com, its managers, its employees, and assigns (collectively "The Company") do not make any guarantee or warranty about what is advertised above. Information provided by this website is for research purposes only and should not be considered as personalized financial advice. The Company is not affiliated with, nor does it receive compensation from, any specific security. The Company is not registered or licensed by any governing body in any jurisdiction to give investing advice or provide investment recommendation. Any investments recommended here should be taken into consideration only after consulting with your investment advisor and after reviewing the prospectus or financial statements of the company.

Copyright © 2021 SmartRetirementReport. All Rights Reserved.